You can reach us by email at Info@spencer-fashion.com, by phone at +447520665127, or via our contact form our customer service hours are Monday to Friday: 9:00 - 17:00 GMT

Yes, we offer free delivery on all orders within the United Kingdom.

No, customers are responsible for return shipping costs.

If the maximum processing and shipping time has passed, allow up to 2 extra business days and check your tracking link. If your package still hasn’t arrived, please wait an additional 3 business days, then contact us at Info@spencer-fashion.com with your order number.

Orders are processed within 1–2 business days (Monday - Friday). After processing, shipping takes approximately 3-4 business days (Monday - Friday). See more information in our Shipping Policy.

The order cut-off time is 16:00 GMT. Orders placed after this time will be processed the next business day.